Mr A complained because he was unhappy that he had not received a complaint response from a Care Home in the area of Aneurin Bevan University Health Board (“the Care Home”).
The Ombudsman was concerned that Mr A had submitted a complaint to the Care Home in May 2026, but had yet to receive a response. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Care Home’s agreement to, within 2 weeks, apologise to Mr A, acknowledge that a complaint response would be provided, and provide a response within 1 month.