Mrs P complained that Swansea Bay University Health Board had failed to provide a response to her complaint, which she made to it over 6 months ago.
The Ombudsman found that the Health Board had failed to issue a response to Mrs P. She said that this caused frustration and uncertainty to Mrs P. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Mrs P with an apology and explanation for the failure to issue a complaint response, offer to pay £150 to Mrs O in recognition of her time and trouble in making a complaint to the Ombudsman and to issue its complaint response within 4 weeks.