Mrs A complained that Swansea Bay University Health Board (“the Health Board”) has not provided a complaint response addressing her concerns about the rheumatology department’s management of her care and treatment.
The Ombudsman found that Mrs A has experienced delays in being provided with a complaint response and as a result her concerns remain unaddressed.
The Ombudsman sought and gained the Health Board’s agreement to provide Mrs A with a complaint response within 2 weeks.