Mrs B complained that Cardiff and Vale University Health Board’s response to her complaint did not comment about the treatment provided to her husband by Cwm Taf Morgannwg University Health Board prior to his transfer to its Health Board in December 2023.
The Ombudsman found that the Health Board should have approached Cwm Taf Morgannwg University Health Board to provide a joint response. She said that this caused frustration and uncertainty to Mrs B. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Mrs B with an apology for the failure to provide a joint response and to issue a further response to her complaint, which includes information from Cwm Taf Morgannwg University Health Board within 6 weeks.