Miss P complained that Cardiff Council had failed to provide a response to her social services complaint.
The Ombudsman found that the Council had failed to log Miss P’s social services complaint under the Social Services Complaints Procedure. She said that this caused frustration and uncertainty to Miss P. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to provide a written apology to Miss P for the failure to log a Stage 1 Social Services complaint and issue a Stage 1 Social Services complaint response within 4 weeks.