Ms A complained that Rhondda Cynon Taf County Borough Council had failed to issue a response to her Stage 2 complaint. The Ombudsman found that the Council had not responded to the complaint. The Ombudsman stated that this had caused frustration and uncertainty for Ms A. The complaint was resolved without a formal investigation.
The Ombudsman sought and obtained the Council’s agreement to write to Ms A to apologise and provide an explanation for the delay, and to issue a response to her Stage 2 complaint within two weeks.