Mrs A complained that Hywel Dda University Health Board failed to respond to a complaint she raised in December 2024, concerning the care and treatment provided to her late husband.
The Ombudsman found that there had been a significant delay responding to Mrs A’s complaint. This caused additional frustration and uncertainty for Mrs A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue its complaint response within 4 weeks. The response will include an apology and a time and trouble redress offer of £150.