Dr A complained that Hywel Dda University Health Board failed to address issues raised in writing and at a meeting regarding the treatment and care of her late sister.
The Ombudsman found that concerns were raised over 7 months ago and Dr A had still not received a formal response. The Ombudsman considered that this caused Dr A to have unanswered questions and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue a formal response which includes an apology for and explanation of the delay to Dr A within 6 weeks.