Mr A complained about the care and treatment he received from the Community Mental Health Team at Aneurin Bevan University Health Board.
The Ombudsman decided that whilst the Health Board had sent a response to his complaint, it had not fully addressed his concerns. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained that Health Board’s agreement that within 1 month it would write to him to address the parts of his complaint that had not been answered.