Mr A complained that Hywel Dda University Health Board failed to respond to his complaint.
The Ombudsman found that the Health Board had failed to respond to Mr A’s complaint. The Ombudsman said this caused uncertainty and frustration for Mr A and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 6 weeks, offer an apology and explanation to Mr A for the delay and to issue its complaint response.