Mr A complained that Swansea Bay Health Board had failed to respond
to his complaint about the treatment and care his father received.
The Ombudsman found that Mr A complained to the Health Board 9
months ago and had still not received a formal complaint response. The
Ombudsman considered this caused Mr A and his family unanswered
questions and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to
issue a full complaint response to Mr A which includes explaining the
reasons and apologising for the delay within 4 weeks.