Mr A complained that Aneurin Bevan University Health Board had failed to respond to his complaint and it had failed to keep him updated.
The Ombudsman found that the Health Board had not responded to Mr A’s complaint and it had failed to keep him updated. She said this caused uncertainty and frustration for Mr A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 3 weeks, offer an apology and explanation, issue its response and offer £150 financial redress in recognition of the delays and lack of updates.