Mr A complained about the care that Cwm Taf Morgannwg University Health Board provided to his grandmother. He disputed some of the information in the Health Board’s responses and complained that there was insufficient evidence of learning.
The Ombudsman decided that the Health Board’s complaint responses had not adequately addressed the concerns raised by Mr A. The responses did not fully reflect the information in Mr A’s grandmother’s clinical records. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to provide Mr A within 6 weeks, with a further response to his complaint, and an update on the learning action plan.