Mr C complained about the care that Betsi Cadwaladr University Health Board provided to his grandmother, Mrs X. He disputed some of the information in the Health Board’s response and complained that there was insufficient evidence of learning.
The Ombudsman decided that the Health Board’s complaint response had not adequately addressed the concerns raised by Mr C. The response did not fully reflect the information in Mrs X’s clinical records. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Mr C within two months to address the concerns and describe any further action to be taken.