Complaint that the Welsh Government had failed to take into account the safety of residents when implementing changes to the road and pavements where the complainant lives. ER agreed:
The Ombudsman sought and gained the Welsh Government’s agreement to review the information provided by Mr A and reconsider if the complaint submitted falls within the scope of its complaints process. It agreed to provide Mr A with a formal response outlining the outcome of this review and an apology that he had not been informed of the decision not to consider his correspondence as a complaint. It also agreed that, if the review concludes that the complaint does meet the criteria for the Welsh Government’s complaints process, to provide Mr A with a full response to his complaint. The Welsh Government agreed to complete these actions within 4weeks.