Ms A complained that Caredig (“the Housing Association”) failed to address disrepair in her property.
The Ombudsman recognised that despite the Housing Association advising some works had been carried out, that Ms A continued to report disrepair and remained dissatisfied.
The Ombudsman sought and gained the Housing Association’s agreement to:
- within 2 weeks – appoint an independent surveyor,
- within 4 weeks – to undertake an independent building survey with a view to considering previously identified concerns, and those raised by Ms A in her recent email, and
- within 6 weeks – to provide Ms A with the findings and agree to carry out all reasonable works proposed.