Ms C complained that Aneurin Bevan University Health Board failed to respond to a complaint she raised in December 2024.
The Ombudsman found that the Health Board had kept Ms C updated but it failed to provide an expected date for conclusion of its investigation. This caused additional frustration and uncertainty for Ms C. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Ms C to provide an expected date for the conclusion of its investigation.