Mr X complained that Welsh Ambulance Services University NHS Trust had failed to respond to the complaint he made to it in February 2025.
The Ombudsman found there had been a delay in WAST responding to Mr X’s complaint, causing frustration to him. She decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained WAST’s agreement to apologise and explain the reasons for the delay and to issue its complaint response to Mr X within 4 weeks.