Mrs B complained that Flintshire County Council had failed to respond to the complaint she made to it in March 2025.
The Ombudsman found that there had been a delay in the Council responding to Mrs B’s complaint and a failure to keep her updated during the delay. The Ombudsman said this caused frustration to Mrs B and decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained the Council’s agreement to apologise and explain the reasons for the delay and lack of updates, to offer a £50 redress payment, and to issue a Stage 2 complaint response within 6 weeks.