Mr X complained that Betsi Cadwaladr University Health Board had failed to provide a complaint response regarding the care and treatment provided to his late mother.
The Ombudsman found that there had been a delay in the Health Board issuing its response, which she said caused frustration to Mr X. The Ombudsman decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Mr X and explain the reasons for the delay, to offer him a redress payment of £150, and to issue its complaint response within 4 weeks.