Ms M complained that the Council did not take into account her needs when it allocated her a property. She said that her current property was not appropriate as both access points had steps and the one leading to the communal car park had been blocked off by the Council. Ms M said she was in the process of taking legal action against the Council about the access being blocked, therefore the Ombudsman was unable to consider this part of the complaint.
The Ombudsman found that although the Council had responded to Ms M about the access to the communal car park in its complaint response, it had not addressed her complaint about the suitability of her property for her needs when being allocated. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to provide a complaint response within 6 weeks and to apologise to Ms M for not addressing her complaint fully. The Council also agreed to offer £50 financial redress in recognition of the time and trouble taken by Ms M to make the complaint.