Mr A complained that Hafod Housing Association failed to consider reasonable adjustments relating to his health conditions by not appropriately considering his request for a transfer to larger Welsh Housing Partnership tenancy property, if one became available.
The Ombudsman decided that whilst the Housing Association appeared to be working with Mr A to resolve the situation and develop an internal policy, due to conflicting information that was initially provided to Mr A this appeared to have taken longer than necessary. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Housing Association’s agreement that within 2 weeks it would send a further complaint response to Mr A, which should apologise, outline the steps it was taking in respect of developing its internal policy and confirm any actions Mr A was required to take.