Mr B complained that Cardiff and Vale University Health Board had failed to respond to the complaint made to it in June 2024 about the care and treatment provided to his late father.
The Ombudsman found that there had been delays in the complaint response being issued and the Health Board had failed to appropriately update Mr B and his family, which the Ombudsman said caused frustration to them. The Ombudsman decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise and explain the reasons for the delay and lack of updates, to offer Mr B a redress payment of £250, and to issue its complaint response within 4 weeks.