Mr C complained that Hywel Dda University Health Board had failed to respond to the complaint he submitted in December 2024.
The Ombudsman found that the Health Board had yet to provide Mr C with a complaint response which caused additional frustration and uncertainty for him. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to provide Mr C with a final complaint response, which will include an apology and explanation for the delay within 1 week.