Miss T complained that UnitedWelsh Housing Association had failed to respond to her request for a double radiator in her wet room.
The Ombudsman decided that the Association had failed to communicate effectively with Miss T and her advocate. She said this had caused uncertainty and frustration for Miss T. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Association’s agreement to, within 2 weeks, provide Miss T with a written apology for failing to respond to her advocates emails and to respond to her request for a double radiator.