Ms C complained that over a four-year period, Hafod Housing Association had not taken sufficient action to stop dampness and prevent mould in her home and provided evidence that a drainage channel had not been installed properly.
The Ombudsman decided that the Housing Association had taken reasonable action by arranging an independent inspection and acting on the findings of the report. However, the inspection had been carried out during a period of warm, dry weather when evidence of dampness may have been less apparent, and there was an issue with the drainage channel that had been installed. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Housing Association’s agreement to inspect the drainage channel within two weeks and take any necessary remedial action, and within three months, carry out a further damp assessment following a period of heavy rain.