Mr A complained that Pembrokeshire County Council (“the Council”) had failed to investigate and repair damp and mould issues at his home. There are ongoing issues with damp, particularly in the bedroom, where the carpet is wet and there is mould on the wardrobe. Mr A and his wife were having to sleep in the living room as a result. He further complained about the extractor unit in the bathroom.
The Ombudsman found that, although the Council had undertaken an independent Stage 2 Investigation, this has not fully resolved things for Mr A. Matters did not appear to have progressed since the Council issued its response on 31 October 2024. Communication appeared to have broken down. This caused unnecessary delays and frustration for Mr A and had negatively affected his health. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 4 weeks, meet with Mr A to identify the list of issues in the property and agree a mutually convenient date to inspect the property. The Council also agreed to, within 6 weeks, provide Mr A with a schedule and timeline of the planned works, setting out the works to be undertaken and when the required works would be completed.