Mr A complained about how the Practice dealt with his complaint, how he was de-listed from the Practice, and the clinical treatment he received from the Practice.
After assessment, the Ombudsman found that the Practice had not responded to Mr A’s complaints under the Putting Things Right process. The Ombudsman found that this caused inconvenience and frustration to Mr A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Practice’s agreement to do the following:
Within 1 month, the Practice should:
• Provide Mr A with a PTR response for the complaints he’s raised.
