Miss X complained that Hywel Dda University Health Board had failed to respond to her complaint in line with its internal complaint process regarding Miss X being incorrectly told she had a stroke.
The Ombudsman concluded that the Council had failed to respond to the complaint in line with its complaint process. The Ombudsman said this caused uncertainty, frustration, and inconvenience to Miss X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to respond to the complaint, apologise for the delay and inconvenience caused and offer a redress payment of £100 in recognition of the delay and need to approach the Ombudsman, within 30 working days.