Mr L complained that Cardiff Council failed to provide him with a cheque for compensation despite informing him in August that it would be sent to him.
The Ombudsman found that there had been a significant delay in issuing Mr L with the cheque and that it failed to keep Mr L updated. She said this caused frustration to Mr L. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to provide Mr L with an apology for the delay and issue a cheque within 2 weeks.