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News

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1 October 2026 All Housing Associations in Wales now operating under our Complaints Standards
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29 September 2026 Our Annual Report 2025-26 and Business Plan 2026-27
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10 September 2026 Swansea Bay University Health Board fails to implement recommendations on orthopaedic waiting list management
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9 September 2026 We report a record surge in complaints about public services in Wales
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28 July 2026 We are recruiting Audit & Risk Assurance Committee / Advisory Panel Independent Members
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24 July 2026 Our quarterly newsletter: May – June
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24 July 2026 We launch a consultation on our new Strategic Equality Plan
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19 June 2026 Serious failings after patient wrongly issued morphine on discharge
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19 May 2026 Our quarterly newsletter: January – May
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19 May 2026 We publish our Strategic Plan 2026–2029
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0300 790 0203 Our phone line is open 10am-4pm Monday – Friday

Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae, Pencoed
CF35 5LJ

You can contact us in Welsh and we will respond in Welsh.
This will not lead to a delay in responding.
All our documents are available in both Welsh and English.
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