We conduct ‘own initiative’ investigations where evidence suggests that there may be systemic service failure or maladministration.  Wider own initiative investigations are stand-alone investigations that do not relate to a complaint made by an individual.  We publish the findings and recommendations of our wider own initiative investigations and the reports can be read here.

Homelessness Reviewed: an open door to positive change
Executive Summary - Homelessness Reviewed: an open door to positive change
A report about homelessness in Wales - Executive Summary - Easy Read 

We also monitor the implementation of the recommendations made following a wider own initiative investigation. Read our first follow-up report, Homelessness Reviewed: Revisited, below:

Homelessness Reviewed: Revisited