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Governance

The Public Services Ombudsman for Wales has an Advisory Panel, Audit & Risk Assurance Committee and a Management Team to advise and assist him in matters of governance. Below are some key internal documents considered by one or more of these groups:

Annual Review of the Advisory Panel 2016/17
Audit and Risk Assurance Committee Annual Report 2016/17
Annual Review of the Advisory Panel 2015-16
Audit and Risk Assurance Committee Annual Report 2015-16
Strategic Operational Plan 2015 16 – Monitoring Report – End of Year Position
Operational Plan for 2017-18
Operational Plan 2016-17

Internal Policies and Procedures

The following policies and procedures are ones that we use for our internal purposes at the office of the Public Services Ombudsman for Wales:

Attendance and Absence Policy
Business Continuity Plan
Financial Policies
Code of Conduct Complaints Process Summary 
Complaints Handling Process (Summary)
Communications Strategy 2016-17
Whistleblowing Policy
Disciplinary Policy
Grievance Policy
Health and Safety
How to comment or complain about our service or request a review of a decision we have taken
Managing Customer Contact Policy
Maternity, Paternity and Adoption Policy 
Organisational Change Policy
Outreach Strategy 2016
Performance Management Policy
Performance Review and Development Process
Probationary Policy
Procurement Policy
PSOW Service Standards 
Recruitment and Selection Procedure
Staff standards policy
Training and Development Policy
Travel and Subsistence

Flexible Working Policy

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