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Governance

The Public Services Ombudsman for Wales has an Advisory Panel, Audit & Risk Assurance Committee and a Management Team to advise and assist him in matters of governance. Below are some key internal documents considered by one or more of these groups:

Advisory Panel Review of the Year 2018/19

Annual Review of the Advisory Panel 2017/18

Annual Review of the Advisory Panel 2016/17

2018-19 Audit and Risk Assurance Committee Annual Review

Audit and Risk Assurance Committee Annual Report 2017/18

Audit and Risk Assurance Committee Annual Report 2016/17

Annual Review of the Advisory Panel 2015-16

Audit and Risk Assurance Committee Annual Report 2015-16

Strategic Operational Plan 2015 16 – Monitoring Report – End of Year Position

Operational Plan for 2017-18

Operational Plan 2016-17

Internal Policies and Procedures

The following policies and procedures are ones that we use for our internal purposes at the office of the Public Services Ombudsman for Wales:

Adverse Weather and Travel Disruption Policy

Attendance and Absence Policy

Business Continuity Plan

Financial Policies

Code of Conduct Complaints Process Summary 

Complaints Handling Process (Summary)

Communications Strategy 2016-17

Whistleblowing Policy

Disciplinary Policy

Grievance Policy

Health and Safety

How to comment or complain about our service or request a review of a decision we have taken

Managing Customer Contact Policy

Maternity, Paternity and Adoption Policy 

Organisational Change Policy

Outreach Strategy 2016

Performance Management Policy

Performance Review and Development Process

Probation Policy

Procurement Policy

PSOW Service Standards 

Recruitment and Selection Procedure

Staff standards policy

Training and Development Policy

Travel and Subsistence

Flexible Working Policy

Wellbeing Strategy

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