As part of that commitment we aim to:
We want to hear your comments about the service we have provided.
You can also use this process to ask for a review of a decision we have made not to investigate, to discontinue an investigation or where you consider that the decisions we have made following investigation are flawed. Such requests should be made to us within 20 working days of the decision you wish to have reviewed.
To comment or complain about our service or request a review of a decision we have taken, please complete the online form at the bottom of this page.
If you prefer you can download a PDF version of the form which you should then save to your computer. You can complete the form manually by printing and sending the completed form to our postal address , or you can email the completed form to feedback@ombudsman.wales