The Ombudsman and his staff aim to provide a first class Ombudsman service for Wales.

As part of that commitment we aim to:

provide an accessible, simple, effective and transparent process for looking into complaints about the service we give;
respond quickly to complaints about the service we have provided; and,
if we have got things wrong or given poor service, apologise and learn from our mistakes.

We want to hear your comments about the service we have provided.

You can also use this process to ask for a review of a decision we have made not to investigate, to discontinue an investigation or where you consider that the decisions we have made following investigation are flawed. Such requests should be made to us within 20 working days of the decision you wish to have reviewed.

To comment or complain about our service or request a review of a decision we have taken, please complete the online form at the bottom of this page.

If you prefer you can download a PDF version of the form which you should then save to your computer. You can complete the form manually by printing and sending the completed form to our postal address , or you can email the completed form to feedback@ombudsman.wales

PDF FORM - How to comment or complain about our service or request a review of a decision we have taken

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POLICY - How to comment or complain about our service or request a review of a decision we have taken

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PDF FORM - How to comment or complain about our service or request a review of a decision we have taken (Easy Read)

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Section A

Your Details

Your name in full *

Address

If you provide an email address we will normally use this for correspondence.

Daytime contact number

Mobile number

Ombudsman’s case reference number(s) if known

The person who experienced the problem with our services, or who submitted the complaint about a public body, should normally fill in this form. If you are filling this in on behalf of someone else please fill in Section B.

Section B

If you are making a complaint/comment or requesting a review on behalf of someone else, please provide their details.

Their name in full

Their Address

What is your relationship to them?

Why are you making a complaint on their behalf?

Section C

Is this a comment, complaint or request for a review of a decision made by the Ombudsman?

Is this a complaint or comment about the standard of service provided by the Ombudsman? *

Are you requesting a review of a decision made by the Ombudsman about a complaint involving another public body? *

Please contact us if you need any help completing this form

Section D

Your complaint or comment about the service provided by the Ombudsman

What is your complaint or comment about the Ombudsman’s service?

Have you suffered personally from this? How?

When did this happen?

Have you tried to resolve this informally?

Who did you deal with?

How can we put things right or improve our service?

Section E

Your request for a review of a decision taken by the Ombudsman

What is the decision you wish to have reviewed?

What new evidence do you have?

What evidence do you think has not been taken into account by the Ombudsman? You will need to explain clearly what has not been taken into account for each aspect of your review request.

Section F

Please list any documents attached or provide any additional information

Please list any documents attached or provide any additional information

File Upload 1

File Upload 2

File Upload 3

File Upload 4

File Upload 5

If you need to attach more than 5 documents, please email them to feedback@ombudsman-wales.org.uk

Back

How to complain about us or request a review of a decision we have taken

The Ombudsman and his staff aim to provide a first class Ombudsman service for Wales.

Section A

Section B

Section C

Section D

Section E

Section F