The Ombudsman and his staff aim to provide a first class Ombudsman service for Wales.

As part of that commitment we aim to:

• provide an accessible, simple, effective and transparent process for looking into complaints about the service we give;
• respond quickly to complaints about the service we have provided; and,
• if we have got things wrong or given poor service, apologise and learn from our mistakes.

We want to hear your comments about the service we have provided.

You can also use this process to ask for a review of a decision we have made not to investigate, to discontinue an investigation or where you consider that the decisions we have made following investigation are flawed. Such requests should be made to us within 20 working days of the decision you wish to have reviewed.

To comment or complain about our service (including our compliance with the Welsh Language Standards) or request a review of a decision we have taken, please complete the online form at the bottom of this page.

If you prefer you can download a PDF version of the form which you should then save to your computer. You can complete the form manually by printing and sending the completed form to our postal address , or you can email the completed form to feedback@ombudsman.wales

Gallwch ysgrifennu atom yn Gymraeg a byddwn yn ymateb yn Gymraeg. Ni fydd hyn yn arwain at oedi cyn ymateb.

You can write to us in Welsh and we will reply in Welsh.  This will not lead to a delay in responding.