Ms X complained that the Council had failed to carry out and complete repair works she has reported for many years.
The Council confirmed the delays were initially due to issues with contractor availability prior to the COVID-19 pandemic; the pandemic then additionally had a huge impact on it delivering its services.
The Council has agreed with the Ombudsman to provide Ms X with a schedule of start and completion dates for each outstanding job, and to complete all works by 10 May 2022.