Mr X complained that Hafod Housing Association (“Hafod”) failed to carry out urgent repairs to Mr X’s windows. Mr X felt that this left his property insecure and vulnerable to bad weather. Mr X also raised concerns about the lack of response to his complaint.
The Ombudsman decided that Hafod should (within 3 weeks) provide Mr X with a written apology for not responding to his complaint sooner. It would also attend his property to check that the windows are secure before their replacement as planned maintenance in 2022.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.