Mr X complained that the Association had failed to complete repairs in his property and had not fully responded to his complaint.
In considering the complaint the Ombudsman was concerned that the Association had failed to fully respond to Mr X’s complaint and had not addressed all of the concerns he had raised. As an alternative to an investigation, he asked the Association to complete the following in settlement of Mr X’s complaint:
By 21 March 2022,
a) Apologise to Mr X for failing to fully respond to his complaint
b) Provide Mr X with a detailed stage two complaint response, addressing all the outstanding issues raised in the complaint.