Outdoor estate management (inc hedges etc)
Mr K complained that Cartrefi Conwy failed to repair a dry wall that he said is unsafe.
The Ombudsman found that whilst the Association had been in touch with Mr K about the matter, it had failed to log his concerns as a complaint. She said that this caused frustration and uncertainty to Mr K. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Association’s agreement to write to Mr K with an apology for its failure to log a complaint and to issue a complaint response within 4 weeks.