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Other : Denbighshire County Council

Report date

26/10/2021

Subject

Other

Outcome

Early resolution

Case ref number

202104682

Report type

Early resolution

Relevant body

Denbighshire County Council

Ms X complained that the Council had failed to carry out a needs assessment for her son.

In considering the complaint, the Ombudsman was concerned that the Council had not considered Ms X’s complaint in accordance with its complaints policy.

As a result of the identified concerns, and in settlement of Ms X’s complaint(as an alternative to an investigation by the Ombudsman), the Council agreed to, by 3 December 2021, provide Ms X with a complaint response that investigates her concerns that no needs assessment had been completed.

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