Other : Denbighshire County Council
Report date
26/10/2021
Subject
Other
Outcome
Early resolution
Case ref number
202104682
Report type
Early resolution
Relevant body
Denbighshire County Council
Ms X complained that the Council had failed to carry out a needs assessment for her son.
In considering the complaint, the Ombudsman was concerned that the Council had not considered Ms X’s complaint in accordance with its complaints policy.
As a result of the identified concerns, and in settlement of Ms X’s complaint(as an alternative to an investigation by the Ombudsman), the Council agreed to, by 3 December 2021, provide Ms X with a complaint response that investigates her concerns that no needs assessment had been completed.