Mrs X complained that the treatment a patient received under the Health Boards care was not satisfactory, and also that the Health Board had yet to respond to Mrs X’s formal complaint made in July 2021.
The Ombudsman was concerned that Mrs X had not yet received a response from the Health Board and contacted the Health board. As an alternative to an investigation, the Health Board agreed to provide Mrs X with a formal response by 28 February 2022. The Ombudsman accepted this as a resolution of Mrs X’s complaint.