Report Date

05/07/2021

Case Against

Cardiff and Vale University Health Board

Subject

Clinical treatment in hospital

Case Reference Number

202100259

Outcome

Early resolution

Mr Xā€™s complaint concerned the care that was afforded to his late father by Cardiff and Vale University Health Board (ā€œthe Health Boardā€) in December 2020. Whilst the Health Board had responded to the initial complaint made by a family member in January 2021,he remained dissatisfied. He explained to the Ombudsman that the Health Boardā€™s response had caused him to ask more questions which he outlined in a document titled ā€˜Cardiff and Vale University Health Board Concernā€™.

The Ombudsman took into account that the Health Board had provided a response in April 2021 to the initial complaint raised by Mr Xā€™s family member. However, the Ombudsman concluded that it would be helpful for the Health Board to provide a written response in relation to the further questions raised by Mr X. Following a discussion with the Health Board, it agreed to undertake the following in settlement of the complaint.

The Health Board agreed to provide Mr X with a written response to the questions outlined in the document titled ā€˜Cardiff and Vale University Health Board Concernā€™ within 30 working days from the date that the Ombudsman issues his decision.