Childrens Social Services
Rhondda Cynon Taf County Borough Council
Mr P complained that Rhondda Cynon Taf County Borough Council had failed to respond to the Social Services complaint he had made to it in September 2023.
The Ombudsman found that the complaint had been acknowledged but the Council had failed to make any contact with Mr P for 3 months. She said that this caused uncertainty and frustration for Mr P. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, apologise for the delay, offer a £50 redress payment and issue a complaint response within 4 weeks.