Mr X complained that the Council allowed a takeaway to open in an unsafe and unsuitable location.
While considering this complaint the Ombudsman noted that Mr X raised a formal complaint with the Council in April 2021 but had not received an initial (Step 1) response to his complaint. At the Ombudsman’s request, the Council has agreed to escalate the complaint to the next stage of the procedure, and to issue a full Step 2 complaint response no later than 23 December.