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The work of the Public Services Ombudsman for Wales involves routinely handling confidential and sensitive personal information, including health records and other sensitive information. The Ombudsman endeavours to ensure that this information is kept confidential and secure at all times.

When we correspond with you by email, the Public Services Ombudsman for Wales will send any confidential or sensitive personal information to you using Egress secure email. This is necessary to protect the content of the material. To access information sent to you via Egress, you may need to register for a free account by clicking on the ‘New User’ link in the email you received, or by logging in with your Switch ID and password. This set up will only be required once and you can then respond to, and initiate, secure correspondence with us free of charge.

We may occasionally send large emails and attachments. Any emails and attachments greater than 20MB (collectively) will be sent via the Large File Transfer function. These emails will carry the Ombudsman’s logo, and will contain a link to access the material. As with other Egress emails, you will be required to log into Switch to access the content.

A Quick Start User Guide can be found here:

If you have any queries about our use of Egress, you can contact our IT team on You will also be able to obtain further assistance from Egress Software Technologies Customer Service: .