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The Ombudsman investigates complaints from members of the public about unfair treatment or where they have received a poor service through some failure on the part of devolved public bodies in Wales. The Ombudsman also investigates complaints that a member of a local authority in Wales may have breached their council’s statutory Code of Conduct for members.

In 2019, the Ombudsman launches a new service – the Complaints Standards Authority for Wales. The Complaints Standards Authority will develop standards for complaints handling across the bodies within the Ombudsman’s jurisdiction and will gather data to identify trends and patterns in public service delivery. The Complaints Standards Authority will train and support complaints handlers in public bodies to provide a first-class complaints service and support learning from complaints.

The Ombudsman is seeking to appoint a Training & Support Officer to operate this exciting new service.

Training & Support Officer (£26,319 – £31,371)

Able to work in English and Welsh, the Training & Support Officer will devise and deliver training to public bodies on effective complaints handling. The Training & Support Officer will assist the Head of Complaints Standards to interpret complaints data gathered from bodies in jurisdiction and will help them to promote the role of the Complaints Standards Authority.

Shortlisted candidates will be invited for interview on 16 July 2019.

To apply for this post please submit the Application Form and Equal Opportunities Monitoring Form by email to: by midday on Monday 24 June 2019.

Applications received after this date will not be considered.

Click here for a full Application Pack.