Investigation Officer
Contract Type: | Permanent |
Working Pattern: | Full time |
Working Hours: | 37 hours per week |
Salary: | £33,486 – £44,625 p.a. |
Location: | Hybrid working (Bridgend) or remote working.
(Hybrid working to us means working in the Bridgend office for between one and three days a week and the remainder from home) |
Function Type: | Investigations |
Are you passionate about public services in Wales and ensuring that where services fall short, there is recourse through an independent complaints system?
The Public Services Ombudsman is looking to recruit Investigation Officers, whose role it is to investigate complaints from members of the public about unfair treatment or poor service through some failure on the part of devolved public bodies in Wales. The Ombudsman also investigates complaints made about Councillors within local authorities in Wales who may have breached their council’s statutory code of conduct.
As an Investigation Officer, you will focus on the most serious cases and manage a caseload of varying complexity, across a multitude of areas. Delivering a good customer experience throughout the process, you will:
There is a full job description and additional information here.
What we are looking for
Applications are welcomed from a wide range of experience and expertise including those working with casework or investigation roles in professional services/public sector. The ability to communicate through the medium of Welsh is desirable but not essential.
What’s in it for you?
Discounted Purchase Schemes.
To apply
Please submit your Application Form and Equal Opportunities Monitoring Form by email to: recruitment@ombudsman.wales by midday on Monday 5 September 2022.
The responses you provide in the application form will be used to shortlist your application.
The Public Services Ombudsman is an Equal Opportunities Employer.
Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.
Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio-economic background.