The Ombudsman investigates complaints from members of the public about unfair treatment or where they have received a poor service through some failure on the part of devolved public bodies in Wales. The Ombudsman also investigates complaints that a member of a local authority in Wales may have breached their council’s statutory code of conduct for members.
The Ombudsman is seeking to appoint Investigation Officers (£32,031 – £42,684) on either a permanent or fixed term basis to join the Ombudsman at his offices in Pencoed, Bridgend.
Successful candidates will be able to assess, determine and investigate complaints made to the Ombudsman using their own initiative to research subject areas they are unfamiliar with and use their own powers of analysis, reasoning and deduction to reach appropriate conclusions. Previous investigative experience is desirable, as is experience of managing a caseload. They are expected to manage their own caseloads effectively and meet challenging targets without compromising the quality of work.
Excellent report writing skills are essential, as is the ability to communicate complicated information in a way which is appropriate to the recipient of that information. Excellent oral communication skills, in person and by telephone, are also vital to this role.
For one of the posts available excellent Welsh language oral and written skills are essential. The successful candidate for this post will have the opportunity to work from an office in Bangor after an initial period of training has been undertaken in Pencoed.
Applications are welcomed from those interested in a full-time or part-time position. Starting pay on appointment will depend upon relevant skills and experience.
Please note that recruitment is a two stage process. Shortlisted candidates will be invited to an Assessment Centre on Saturday 8 June 2019 at our offices in Pencoed, where they will be asked to complete exercises relevant to the role of an Investigation Officer. Those applicants who are successful will be invited to attend an interview during w/c 24 June 2019.
To apply for this post please submit the Application Form and Equal Opportunities Monitoring Form by email to: recruitment@ombudsman-wales.org.uk by midday on Monday 29 April 2019.
Applications received after this date will not be considered.
Click here for a full Application Pack.