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The Ombudsman investigates complaints from members of the public about unfair treatment or where they have received a poor service through some failure on the part of devolved public bodies in Wales. The Ombudsman also investigates complaints that a member of a local authority in Wales may have breached their council’s statutory code of conduct for members.

The Ombudsman is seeking to appoint a Head of Policy (£37,107 – £41,847)

 The successful candidate will lead on the creation and development of policy for PSOW, planning and delivering the Ombudsman’s strategies and priorities. Previous experience of promoting public policy and an understanding of current issues in public sector policy and processes is required. Excellent communication and presentation skills are essential for this high profile role.

This is a permanent position. The Ombudsman offers a bilingual service and applications are particularly welcomed from those who can communicate in the Welsh language.

Applications are welcomed from those interested in a full-time or part-time position. Starting pay upon appointment will depend upon relevant skills and experience.

Shortlisted candidates will be invited for interview during w/c 10 June 2019.

To apply for this post please submit the Application Form and Equal Opportunities Monitoring Form by email to: by midday on Monday 29 April 2019.

Applications received after this date will not be considered.

Click here for a full Application Pack.