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Code of Conduct Lead Officer

Contract Type: Permanent
Working Pattern: Full time
Working Hours: 37 hours per week
Salary: £44,625 – £48,876 p.a.
Function Type: Complaint Investigations


Are you passionate about public services in Wales and upholding standards in public life?  Would you like to be part of an organisation which provides an independent complaints system and an independent process for accountability?

The Public Services Ombudsman is looking to recruit a Code of Conduct Lead Officer to take a lead role on PSOW investigations into complaints made about Councillors within local authorities in Wales who may have breached their council’s statutory code of conduct.  This may also include other roles in jurisdiction.

As the Code Lead you will represent PSOW at hearings, engage with key stakeholders and complainants to maintain public confidence in PSOW’s role and remit within the ethical framework in Wales.

Delivering a good customer experience throughout the process, you will:

  • Assess and investigate high profile and complex complaints, making decisions in line with PSOW’s scheme of delegation
  • Represent PSOW at Code of Conduct Hearings before Local Authority Standards Committees and the Adjudication Panel for Wales
  • Lead on stakeholder engagement on ethical framework issues in a way which maintains public confidence in PSOW’s role of investigating complaints impartially and independently
  • Review and update PSOW’s Code of Conduct Guidance in Wales

There is a full job description and additional information here.

What we are looking for

  • Considerable, practical and comparable experience of managing complex cases or undertaking complex investigations, leading to proportionate outcomes, including securing evidence at the earliest possible stage of investigations
  • Excellent written communication skills with significant experience of drafting complex documents to a high, professional standard
  • Excellent oral communication skills with proven presentation skills and the ability to meet stakeholders in person, remotely or by telephone.
  • Effective case management skills with the ability to prioritise competing demands
  • Proven ability of working well both autonomously and as part of a team

Applications are welcomed from a wide range of experience and expertise including those working with casework or investigation roles in professional or legal services/public sector.  The ability to communicate through the medium of Welsh is desirable but not essential.

What’s in it for you?

  • An opportunity to make a real difference, providing justice and leading to improvements
  • A positive working environment in a dynamic and busy team
  • Variety of casework – no one case is the same
  • Competitive salary and generous annual leave allowance of 32 days.
  • Other benefits including: Civil Service Pension, Flexi time Scheme, Gym Membership, Cycle to Work Scheme, Health Cash Plan and

Discounted Purchase Schemes.

  • Excellent on-site facilities and equipment for home working.
  • Free external counselling and occupational health support.

To apply

Please submit your Application Form and Equal Opportunities Monitoring Form by email to: by midday on Monday 5 September 2022.

The responses you provide in the application form will be used to shortlist your application.

The Public Services Ombudsman is an Equal Opportunities Employer.

Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.

Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio-economic background.

Recruitment Pack

Job Description

Application Form

Equality Monitoring Form